Terms of Services

OUR PROMISE

Busy Pawz will provide personalised behaviour and training guidance based on your dog’s needs, your goals, and the information you share with us. Sessions take place in your home and may occasionally involve stepping outside for practical exercises when suitable.

We use positive, welfare-based methods only, and we’ll always explain what we’re doing and why.

While we aim to help you create meaningful change, no trainer can guarantee specific outcomes, as every dog and every home environment is different.

YOUR PROMISE

By booking a session, you confirm that:

The information you provide about your dog is true and up to date.
You will tell us about any concerns such as fear, anxiety, reactivity, or past incidents (including growling, snapping, or biting).
You will let us know if anything changes before your session.
For everyone’s safety, you agree to follow safety guidance during and after the consult to the best of your ability.

USING TREATS DURING TRAINING

Busy Pawz often uses premium, high-value treats during training to help your dog feel relaxed and motivated. Our treat mix is made from simple, dog-safe ingredients:

Kangaroo meat, beef offal, seasonal mixed vegetables, blueberries, and sunflower seeds.

If you prefer that we don’t use our treats — whether due to allergies, dietary sensitivities, or personal preference — please let us know before your session and have suitable alternatives ready for us to work with.

We only use safe, high-quality treats, but every dog is different. Occasionally, a dog may have a mild reaction, such as stomach upset or brief regurgitation. By booking a session, you acknowledge this small possibility and agree that any veterinary decisions or costs related to treat reactions remain your responsibility.

SAFETY DURING TRAINING

Your dog’s wellbeing comes first. Sessions are designed to be calm, supportive and appropriate for your dog’s emotional state.

You understand that:

Dogs can behave unpredictably, especially when learning something new or feeling overwhelmed.
We may pause or adjust the session if your dog shows signs of stress, fear or escalation.
Occasionally, we may choose to step outside for training. If we do, you continue to be responsible for your dog’s equipment and safety including situations where equipment provided by the client fails. Busy Pawz cannot be held responsible for any incidents or injuries that occur if your dog becomes loose or is involved in an accident.

ONLINE CONSULTATIONS & COURSES

Busy Pawz online content, including the Beyond Behaviour course, provides general training and behaviour guidance. It is designed to support you in working with your dog, but it does not replace personalised professional advice.

Every dog is different, and results depend on many factors outside our control, including your dog’s history, environment, emotional state, and how you choose to apply the training. For this reason, Busy Pawz does not guarantee specific outcomes from any online course or consultation.

By accessing online material, you agree that you are responsible for how you implement the information, and Busy Pawz is not liable for any incidents, injuries, or behaviour changes that occur during or after you apply the training.

All course materials are for your personal use only and remain the property of Busy Pawz.

PAYMENT & CANCELLATIONS

Payment is required on or before the day of your session. If you need to reschedule, please get in touch as early as possible. Life happens, and we’re more than happy to adjust your appointment when needed.

LIABILITY

Busy Pawz is committed to working safely and respectfully with you and your dog. By taking part in a session, you agree that:

You remain responsible for your dog and their behaviour at all times.
You accept responsibility for any injury or damage to people, animals, property, or yourself that your dog may cause within your home or immediate environment.
Busy Pawz is not liable for outcomes or incidents that occur outside our direct control, including situations arising from training exercises you implement between sessions.

AGREEMENT

By booking a session or purchasing a course, you acknowledge that you have read and agree to these terms. These terms apply to all Busy Pawz services, including in-home consults and online programs.